Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Finance
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Finance
State of Illinois sales tax = 5.00%
Rock Island County retail sales tax = 0.25%
Rock Island County school tax = 1.00%
City of East Moline sales tax = 1.5%
Total sales tax rate = 7.75%
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Finance
$26,959,495
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The Water Office, (309) 752-1530 handles water billing from sign-up to shut-off. They will set up your account for billing and answer questions regarding your account.Finance
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Finance
Payments can be made in person at the water office at City Hall, 915 16th Avenue with cash, check, credit, or debit cards. Payments may also be made by cash or check at the East Moline Jewel store, 107 Avenue of the Cities. When making a payment at Jewel, you must bring your bill stub with you for them to accept payment.
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Finance
You may pay your utility bill online at www.invoicecloud.com with credit, debit or echeck. You may also pay over the phone by calling 1-844-731-2344. When paying over the phone a charge of $0.75 will be added to your account.
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Finance
Please contact the utility billing office at 309-752-1530.
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You are billed for the water you use to the nearest 100 cubic feet. One hundred cubic feet is approximately 750 gallons of water. The amount billed for sewer is also based on your water usage.Finance
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Please call (309) 797-0402 to be connected with the Dispatch Center. This number is manned 24 hours a day and they will be able to contact the appropriate person for you.Finance
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Please notify us and we can shut off the water and stop the billing until you return. A fee of $35 will be added to your account when the shut off occurs.Finance
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Please call the Water Office (309) 752-1530 as soon as you receive your bill. Waiting several days can make it impossible to track the cause of the higher usage.Finance
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Finance
Payment of the total past due balance must be made before water will be scheduled for turn on. Water will be turned on the next business day after payment is received. If you request same day turn on, a $90 charge will be added to your account.
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Finance
Please contact the Water Office at 309-752-1530, or visit in person at 915 16th Avenue, for more information.