Show All Answers

1. What is the sales tax rate paid by citizens?

State of Illinois sales tax = 5.00% 

Rock Island County retail sales tax = 0.25% 

Rock Island County school tax = 1.00% 

City of East Moline sales tax = 1.5% 

Total sales tax rate = 7.75%

2. What is the outstanding estimated total debt of the City as of the end of 2016?

$26,959,495

3. Who do I call for water service and disconnect?

The Water Office, (309) 752-1530 handles water billing from sign-up to shut-off. They will set up your account for billing and answer questions regarding your account. Karla Melody

4. Where do I pay my utility bill?

Payments can be made in person at the water office at City Hall, 915 16th Avenue with cash, check, credit, or debit cards. Payments may also be made by cash or check at the East Moline Jewel store, 107 Avenue of the Cities. When making a payment at Jewel, you must bring your bill stub with you for them to accept payment.

5. Can I pay my utility bill online or over the phone?

You may pay your utility bill online at www.invoicecloud.com with credit, debit or echeck. You may also pay over the phone by calling 1-844-731-2344. When paying over the phone a charge of $0.75 will be added to your account.

6. Am I billed a flat rate or by my usage for water?

You are billed for the water you use to the nearest 100 cubic feet. One hundred cubic feet is approximately 750 gallons of water. The amount billed for sewer is also based on your water usage.

7. If I have a water problem at night, on weekends or holidays, what do I do?

Please call (309) 797-0402 to be connected with the Dispatch Center. This number is manned 24 hours a day and they will be able to contact the appropriate person for you.

8. What should I do if I am gone for an extended period?

Please notify us and we can shut off the water and stop the billing until you return. A fee of $35 will be added to your account when the shut off occurs. Karla Melody

9. When should I let someone know that my water bill is higher than usual?

Please call the Water Office (309) 752-1530 as soon as you receive your bill. Waiting several days can make it impossible to track the cause of the higher usage.

10. How do I get water turned back on after being shut off for a delinquent bill?

Payment of the total past due balance must be made before water will be scheduled for turn on. Water will be turned on the next business day after payment is received. If you request same day turn on, a $70 charge will be added to your account.

11. Can I make payment arrangements on a high utility bill?

Please contact the Water Office at 309-752-1530, or visit in person at 915 16^th Avenue, for more information.